Cancellation and Change Policy

When a cancellation or change is effective

A request is effective only when it is received by ChauffeurServices.ca or the contact identified in the confirmation and acknowledged in writing. Leaving a voicemail, messaging a chauffeur or changing a flight does not by itself change the reservation.

Use the booking reference and identify the affected trip, passenger, date and requested action. Contact us promptly at info@chauffeurservices.ca or 604-999-9025 for urgent travel-day changes.

Trip-specific cancellation window

The cancellation deadline and any fee will be shown with the quote or confirmation once live booking is available. We do not publish one universal free-cancellation period because specialized vehicles, long-distance routes, peak dates, cross-border travel and multi-vehicle programs may require different commitments.

If a confirmation does not state a specific rule, contact us before cancelling so the assigned operator’s applicable terms can be identified. A cancellation may be non-refundable after the confirmed deadline or once the vehicle has been dispatched.

Changes to an accepted reservation

• Pickup time, location, destination, stops or service duration changes require acceptance and may change the price.
• Passenger, luggage or equipment increases can require a different vehicle and remain subject to availability.
• A flight change is not automatically a reservation change; provide the new operating flight and wait for acknowledgement.
• Date changes are treated as a request to cancel or modify the original trip and create a new availability check.
• Event manifests and multi-vehicle schedules may have separate cut-off dates for material revisions.

Operator or service changes

If the confirmed service cannot be performed, we or the operator may offer a comparable vehicle, revised time, replacement operator or refund for the affected portion. Acceptance may be required where the change is material.

Safety, weather, road, border, airport, port, venue and government restrictions can require operational changes. Remedies depend on the part of the service that can still be delivered and costs already committed.

Refund timing

Approved refunds are returned to the original payment method where possible. Banks and payment networks control the time required for a credit to appear. Administrative or third-party amounts are refundable only when the applicable confirmed terms allow.

See the Payment, Tax, Gratuity and Refund Policy for additional explanation.